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Ask Crystal: Lean Staffing and Backup Coverage

One of the biggest mistakes we can make is not sharing our knowledge. Sometimes we don’t believe that what we know is important. Other times, it’s because we don’t think we can trust others with the knowledge. Either way, not sharing the knowledge of your job duties...

Ask Crystal: Choosing an Electronic Health Record

The first step in choosing an electronic health record (EHR) is to determine your organization’s needs versus its wants. To do that, I suggest you create a team representing all aspects of your clinic. The team should consist of a variety of folks: from the front desk...