Resume

Crystal L. Miner,

MBA-HSA, FACMPE

Education

  • Master of Business AdministrationHealth Service Administration, Alaska Pacific University
  • Fellowship, American College of Medical Practice Executives

Work Experience

 

C Business Services, LLC, Owner, September 2015 – Present

Business dedicated to supporting others through consulting, project management, and finding efficient and effective solutions when skills, knowledge, or time is not available

  • Juneau Alliance for Mental Health – Creation of new billing workflows for medical services program
  • Anchorage Neurosurgical Associates – Assist with ad placement and resume review for new CEO
  • Alaska Foot and Ankle – Practice assessment with followup.
  • Alaska Spine Institute – Assist with revision of forms and creating new billing workflows based on newly implemented EHR
  • Kabo Health, LLC – Assist with creation of new urgent care clinic in Anchorage, AK. Implement AthenaHealth, personalize policies and procedures to clinic, and assist with appropriate supply ordering and stoking.
  • Denali OB-GYN Clinic – Perform daily operation duties (payroll, accounts payable, etc) while assist looking for new Practice Administrator. Assured appropriate staffing and correction of HR mishaps.

Denali OB-GYN Clinic, Practice Administrator, September 2013 – Present

Obstetric and gynecological practice in Anchorage, Alaska consisting of seven physicians and two nurse practitioners.

Major Achievements:

  • Established more efficient billing workflow allowing for drop in Days in A/R to under 40 in first year
  • Research and assist owners in selection new space for growing business
  • Project manager for moving practice into new building within one year
  • Develop addition of MonaLisa laser therapy services and massage therapy services
  • System Administrator for electronic health record (Intergy)

Mat Su Health Services, Inc, Practice Manager, January 2009 – August 2013

Federally Qualified Health Center and Community Behavioral Health Center located in Wasilla, Alaska aimed at helping those who are underinsured and uninsured.

Major Achievements:

  • Created full Operations Manual, with over 100 policies and procedures, within nine months of start date based on “oral tradition”
  • Project Manager for leading organization in selecting and implementing a new electronic health record
  • System Administrator and NextGen Certified Professional
  • Research and write grant applications; successfully acquired over $900,000 in federal funding for various projects
  • Collect and report over 40 quality measure data points for grants, management, and Meaningful Use
  • Established workflows to credential providers with insurance companies, Medicare, Medicaid, and for Meaningful Use
  • Updated website, intranet, and created patient portal for efficiencies and marketing

Internal Medicine Associates, LLC, Operations Supervisor, March 2006 – December 2008

Multi-specialty medical practice consisting of six to eight Gastroenterologists, two Pulmonologists, and one Endocrinologist located in Anchorage, Alaska.

Major Achievements:

  • Lead organization in converting from paper to electronic charting – including training, workflow development and system administration (Intergy)
  • OSHA Safety Officer: recognition from AKOSH by obtaining and maintaining SHARP certification