To meet the new HIPAA requirements (2013), Denali OB-GYN Clinic needed an updated HIPAA Manual and required training. I was able to create a new HIPAA manual meeting all of the regulations standards within two weeks of the request. This also included training all staff on the new policies/procedures and workflows.
In 2009, Mat-Su Health Services (MSHS) had a strong oral tradition for policies and procedures. Unfortunately, accreditation agencies do not recognize the oral, only written, policies and procedures. Within nine months, I was able to develop the Operations Manual for MSHS consisting of over 100 policies, procedures and attachments. This allowed MSHS to achieve needed accreditation to maintain their state and federal funding.
I was asked to help the President of a local radiology clinic to assure that patient flow through the two locations of the clinic were the same and that each step in the process was value-adding. I observed the front desk, authorizations, and technician staff and diagrammed each workflow as it involved the patient receiving care. With the help of the Leadership Team we were able to eliminate non-value-adding activities and assure that staff and management were on the same page for duty expectations. The workflows developed are now used as part of the training program for front desk staff.
Compliance and Accountability
Anchorage Foot and Ankle Clinic
Dr. Heather Kaufmann bought Anchorage Foot and Ankle Clinic in 2014. A couple years later she realized it was time to update her employee manual but had no idea where to start. She contacted C Business Services and I was able to help her update her employee manual to contain appropriate and helpful policies. In addition, we reviewed her HIPAA policies and procedures to assure all current regulations were met.
On a monthly basis I check in with Dr. Heather and her Office Manager, Rebecca, to assure that all of their compliance needs are met. They have opened several satellite clinics and are excited to be adding on a new provider in the Winter of 2019!
New Clinic Implementation
Mountain View Urgent Care
Mountain View Urgent Care is the dream of Dr. Jon VanRavensway. To make sure the clinic could get up and running on time with the staff needed, Dr. Jon contacted C Business Services for help. Working with Dr. Jon and his team, we were able to create an employee manual, HIPAA and Safety programs, and integrate nationally recognized urgent care clinical procedures. In addition, I had the privilege of helping the team create their own mission, vision and values.